This guide explains the process for a console user to gain access to the console if their password is unknown or has never been set up.
Note the console user will need to know their 'user name' in order to complete the process.
This video also shows the process for a 'site administrator' to change the email address registered for a console user in case it is incorrect.
Note the specific URL for access to your Futures Cloud console will vary between different sites and locations.
Note: If no video player window is displayed below it is likely access to this resource is being blocked by your Internet content filtering service
14. Enabling Console access if the password is unknown from simon.rogers@futuredigital.co.uk on Vimeo.